Geo Act! for Act! 26.0 or older versions
Geo Act! lets you same time by typing only your client's post code, all other
informations will be provided
Geo Act! contents more than 60 000 post codes, for France (including DOM-TOM), Belgium and Luxembourg.
Avoid typing mistakes and save your time !
If the post code is related to more than one city, Geo Act! will open a
window and gives you the opportunity to choose the correct one.
Geo Act! is the tool you need
You won't forget CEDEX in addresses !
Adresses are uniform : with Geo Act!, all city names are formatted in the
same way which keeps your Act! database optimized with no redondant addresses.
Geo Act! is supported by Act! version 6 to 26.0.
eSolution Support
Our subscriptions represent above all a limited right to use our solutions subject to annual payment of the user fee and access to updates. They also include during this period access to our functional support service. eSolution undertakes to provide this service by email and telephone from Monday to Friday from 9:15 am to 12:15 am and from 2:00 pm to 6:00 pm
This assistance is carried out on the basis of the latest version of the software that the customer is supposed to have.
This assistance relates to the functional use of the software and not to its installation, administration or configuration. In any way, eSolution can not compensate for a lack of training of the customer if it appears that the customer does not have the skills required to use the software or has not been trained by eSolution on the subject dealing with the question asked.
This service does not include, without being exhaustive, help with software installation, migration or repair of files or data, software settings (modification of fields, interface, document templates, email templates, reports, ...), data import / export, synchronizations, maintenance of specific developments, assistance with non-reproducible malfunctions and remote control of the computer.
All these other services are an integral part of our " TMA contracts " which must be purchased separately. Our TMA contracts are time-spent tele-delivery contracts that allow you to be supported in remote handling whatever your situation. You can access the technical support hotline dedicated to administrators, for any question or problem relating to the installation, configuration or administration of the solution.
This type of contract allows you to have mini-training on very specific topics or that we carry out work on your behalf (reinstallation, additional configuration, addition of new fields, import of files, deployment in offline mode, creation of reports, etc.).
It is essential in order to have real monitoring of your CRM solution by our technical teams.
Description de l'offre
- Accès au support technique hotline dédié aux administrateurs, pour toute question ou problème relatif à l'installation, paramétrage, ou administration du produit.
- Télé-prestation réalisée en prise en main à distance.
- Adapté à la réalisation de travaux pour le compte du client (déploiement, administration, paramétrage complémentaire, ajout de nouveaux champs, création de rapports, ...)
Act! TMA Contracts
Act! Tele-service / TMA Contract - 1 hours - Access to the technical support hotline dedicated to administrators, for any question or problem relating to the installation, configuration, or administration of the product. - Tele-service carried out with computer remote control. - Adapted for carrying out work on behalf of the customer (deployment, administration, additional configuration, adding new fields, creating reports, etc.) |
|
|
Act! Tele-service / TMA Contract - 2 hours - Access to the technical support hotline dedicated to administrators, for any question or problem relating to the installation, configuration, or administration of the product. - Tele-service carried out with computer remote control. - Adapted for carrying out work on behalf of the customer (deployment, administration, additional configuration, adding new fields, creating reports, etc.) |
|
|
Act! Tele-service / TMA Contract - 4 hours - Access to the technical support hotline dedicated to administrators, for any question or problem relating to the installation, configuration, or administration of the product. - Tele-service carried out with computer remote control. - Adapted for carrying out work on behalf of the customer (deployment, administration, additional configuration, adding new fields, creating reports, etc.) |
|
|
Act! Tele-service / TMA Contract - 7 hours - Access to the technical support hotline dedicated to administrators, for any question or problem relating to the installation, configuration, or administration of the product. - Tele-service carried out with computer remote control. - Adapted for carrying out work on behalf of the customer (deployment, administration, additional configuration, adding new fields, creating reports, etc.) |
|
|
Act! Tele-service / TMA Contract - 8 hours - Access to the technical support hotline dedicated to administrators, for any question or problem relating to the installation, configuration, or administration of the product. - Tele-service carried out with computer remote control. - Adapted for carrying out work on behalf of the customer (deployment, administration, additional configuration, adding new fields, creating reports, etc.) |
|
|
Act! Tele-service / TMA Contract - 14 hours - Access to the technical support hotline dedicated to administrators, for any question or problem relating to the installation, configuration, or administration of the product. - Tele-service carried out with computer remote control. - Adapted for carrying out work on behalf of the customer (deployment, administration, additional configuration, adding new fields, creating reports, etc.) |
|
|
Act! Tele-service / TMA Contract - X days - Access to the technical support hotline dedicated to administrators, for any question or problem relating to the installation, configuration, or administration of the product. - Tele-service carried out with computer remote control. - Adapted for carrying out work on behalf of the customer (deployment, administration, additional configuration, adding new fields, creating reports, etc.) |
|
|
Hotline Support by our Certified Act! Consultants. If you need more information about our Act! TMA agreement, please contact us by phone or email.
eSolution Training Courses
eSolution offers for marketed products a wide range of training courses.
Different contents are available for each type of users, simple user, administrator or developer.
eSolution can also develop modules with content-specific needs, as required.
Inter-company Trainings
The inter-company training takes place remotely or on the premises of eSolution, with attendees from different companies. They are taught by certified trainers.
Intra-company Trainings
The intra-company training courses is provided by eSolution certified consultants, and take place remotely or in your premises. They are dedicated to your company, in order to suit your needs.
Tailor-made Trainings
Our experts can build a tailor-made training to suit the needs of your company.
Need more informations about our training courses ? Do not hesitate, just contact us.