Sarbacane Sunrise is an emailing software that let's you manage your emailing campaigns very simply. Choose your clients within your Act! contacts or import any other contacts (file type : txt, csv, xls, mdb, sql...), write your message or use one of the provided templates and send. It's as simple as an email client software.

The integrated Tracking Service provided with the full version, can help you analyse many results and parameters of your emailing campains. You can get feedbacks like who read your email, cancelled subscription ...

You can use our Professional Routing Service, which can take care of your email delivery, avoiding blacklists or anti-spammers.
 

With our coupling module Sarbacane 3 / Act!, you define your target contacts in Act! and perform your email campaign directly. In the history of your Act!, you find the track of emails sent and user action (received the email, read email, deleted the email without reading it, clicked on this link ...) Groups of contacts generated in Act! can also trigger an immediate action to recall all your email contacts that have read or clicked on a given link ... allowing you to increase your efficiency in terms of selective exploration! Finally, the automated management of Act! unsubscriptions saves valuable time and ensures you no longer seek them at your next email campaigns.

Our subscriptions represent above all a limited right to use our solutions subject to annual payment of the user fee and access to updates. They also include during this period access to our functional support service. eSolution undertakes to provide this service by email and telephone from Monday to Friday from 9:15 am to 12:15 am and from 2:00 pm to 6:00 pm

This assistance is carried out on the basis of the latest version of the software that the customer is supposed to have.
This assistance relates to the functional use of the software and not to its installation, administration or configuration. In any way, eSolution can not compensate for a lack of training of the customer if it appears that the customer does not have the skills required to use the software or has not been trained by eSolution on the subject dealing with the question asked.

This service does not include, without being exhaustive, help with software installation, migration or repair of files or data, software settings (modification of fields, interface, document templates, email templates, reports, ...), data import / export, synchronizations, maintenance of specific developments, assistance with non-reproducible malfunctions and remote control of the computer.

All these other services are an integral part of our " TMA contracts " which must be purchased separately. Our TMA contracts are time-spent tele-delivery contracts that allow you to be supported in remote handling whatever your situation. You can access the technical support hotline dedicated to administrators, for any question or problem relating to the installation, configuration or administration of the solution.

This type of contract allows you to have mini-training on very specific topics or that we carry out work on your behalf (reinstallation, additional configuration, addition of new fields, import of files, deployment in offline mode, creation of reports, etc.).

It is essential in order to have real monitoring of your CRM solution by our technical teams.

- Accès au support technique hotline dédié aux administrateurs, pour toute question ou problème relatif à l'installation, paramétrage, ou administration du produit.
- Télé-prestation réalisée en prise en main à distance.
- Adapté à la réalisation de travaux pour le compte du client (déploiement, administration, paramétrage complémentaire, ajout de nouveaux champs, création de rapports, ...)

eSolution offers for marketed products a wide range of training courses.
Different contents are available for each type of users, simple user, administrator or developer.
eSolution can also develop modules with content-specific needs, as required.