DirectWeb lets you avoid having to manually enter contacts and requests for information reaching you by email through a web form.

DirectWeb integrates this information directly into Act! and assigns a mission to the person of your choice based on specific criteria such as the Department contact, the type of information requested or any other criteria that will seem appropriate.

Don't waste time making the seizure, DirectWeb does it for you.

DirectWeb adapts to all activities, booking Hotels, sales of products and services, or credit application online ...

DirectWeb allow you to use your existing website, and therefore increase your sales without wasting time.

DirectWeb for Act! works with Act! 6 to Act! 26.0.

You offer your prospects to request a sample, documentation or any other information from a form on your website.

A client located some here, make an online request for a sample of your products, and is filling a form on your web site with his name, phone number, address and email.

As soon as the form is submitted, all informations about this client is stored in your Act! database, and an Act! activity is generated and assigned to the sales manager of this product.

Our subscriptions represent above all a limited right to use our solutions subject to annual payment of the user fee and access to updates. They also include during this period access to our functional support service. eSolution undertakes to provide this service by email and telephone from Monday to Friday from 9:15 am to 12:15 am and from 2:00 pm to 6:00 pm

This assistance is carried out on the basis of the latest version of the software that the customer is supposed to have.
This assistance relates to the functional use of the software and not to its installation, administration or configuration. In any way, eSolution can not compensate for a lack of training of the customer if it appears that the customer does not have the skills required to use the software or has not been trained by eSolution on the subject dealing with the question asked.

This service does not include, without being exhaustive, help with software installation, migration or repair of files or data, software settings (modification of fields, interface, document templates, email templates, reports, ...), data import / export, synchronizations, maintenance of specific developments, assistance with non-reproducible malfunctions and remote control of the computer.

All these other services are an integral part of our " TMA contracts " which must be purchased separately. Our TMA contracts are time-spent tele-delivery contracts that allow you to be supported in remote handling whatever your situation. You can access the technical support hotline dedicated to administrators, for any question or problem relating to the installation, configuration or administration of the solution.

This type of contract allows you to have mini-training on very specific topics or that we carry out work on your behalf (reinstallation, additional configuration, addition of new fields, import of files, deployment in offline mode, creation of reports, etc.).

It is essential in order to have real monitoring of your CRM solution by our technical teams.

- Accès au support technique hotline dédié aux administrateurs, pour toute question ou problème relatif à l'installation, paramétrage, ou administration du produit.
- Télé-prestation réalisée en prise en main à distance.
- Adapté à la réalisation de travaux pour le compte du client (déploiement, administration, paramétrage complémentaire, ajout de nouveaux champs, création de rapports, ...)

eSolution offers for marketed products a wide range of training courses.
Different contents are available for each type of users, simple user, administrator or developer.
eSolution can also develop modules with content-specific needs, as required.